CQC Inspection Hampshire Dentists Pain Free Dentist Southampton

Suey Sue

15:24 30 May 23

This was (besides an emergency appointment for an abcess a couple of years ago) my first dental experience in 25 years. I am so pleased I chose Hampshire dentists. All contact over phone, email and face to face has been not only great customer service, but warm and friendly also. Technology has come on in dentistry 10 fold since I last went, and made the appointment much quicker than imagined. After a scan and xray, I am now just awaiting a treatment plan so I can start the steps to getting my teeth in better shape. Thank you to Rob, the lovely dental nurse and receptionist.

Michael Robb

08:59 29 Apr 23

My first time at the hygienist was quite nervous but was an amazing experience Hannah and her colleague were so kind and made me feel at ease, loved it! 10/10 recommend this dentist

Hannah Duckworth

09:02 27 Apr 23

Had a great service from Hampshire Dentists today, from the moment I walked in I had a really friendly welcome from the reception staff. The dentist who I had, Marius, was professional and helpful showing me my teeth and explaining what he was saying to his assistant. I have always used NHS dentists, but as i have just moved to Southampton and wanted to avoid long waiting lists, i tried this private dentist and I wont be going back, I definitely recommend and its definitely worth the higher price. Thank you for putting my mind at ease in what can be an axious atmosphere!

Laura Dickman

18:17 22 Apr 23

Rob and the team (including all the admin ladies!) were so wonderful from start to finish. Treatment was quick and pain free and they made my partner feel so at ease. They were honest and open throughout. He went from being a nervous patient who struggled with a checkup to having the final stages of implants with no sedation. Really competitive and reasonable pricing, outstanding after care and just an all round brilliant service. Everyone felt like friends to us after just the first visit. We were always made to feel welcome, and are sad to see an end to the regular visits although will absolutely be using rob and the team for routine care going forward. Thank you all! From Jamie S and Laura 🙂

Adam Gittins

09:15 18 Apr 23

Just completed my first implant with Robin today - an excellent experience. I'm a bit of a nervous patient and the care taken to be "pain free" certainly worked. The result is just like having my own tooth back. Everyone who works there is very friendly & helpful.

Jon Oconnor

13:54 06 Apr 23

Recently started using this dentist everything is amazing, from ringing up to book appointments with the ladies being so helpful, funny, charming and friendly, ( pay rise needed for the receptionist staff they that good). The dentists are very informative and precise in there details explaining what could happen to put you at ease. The best bit for me is there humour, you feel so relaxed and I feel I want to spend the day with them.

lawrence ken

13:25 21 Mar 23

I have just had my front tooth taken out, complete with abscess.It was truly pain free and done quite quick.First tooth I have ever had removed and there was nothing to worry about.Great job RobinKen

A

15:28 20 Mar 23

Update (20/3/23): Amending rating from 1 to 4. I was contacted on Saturday - which was unexpected but much appreciated - my concerns were acknowledged and have now been addressed beyond what I could have expected.The procedures themselves were never painful, to be clear. Furthermore, the staff have always been courteous in my experience. The problems were the filling was too high which caused other issues, there was no mention of cost or potential cost until I specifically asked, and I didn’t really know what I was getting done until I was on the chair, again, with no idea of cost, if any.Going forward, I see no problem staying on with the clinic - this appears to have been a one-off case of administrative miscommunication for the most part. I’ll also know from now on to thoroughly check my bite in multiple positions when getting fillings.It’s still upsetting that it happened in the first place, yes - which is why I’m amending to 4 instead of 5 stars. But I will give credit where it’s due - they were quick to respond and went above and beyond to put things right. I feel confident the feedback has been taken onboard and this incident will end as just that - an unfortunate but one-off incident.Original Review:I can’t fully close my jaw or chew now.I had to go in for a new filling because my previous one just fell out. I only found out the cost after it was done - I expected someone to tell me but it was never mentioned - I had to ask at the desk if there was anything to pay after it was done!And it turns out the filling that fell out was a ‘permanent’ one and this one is only an emergency ‘temporary’ (something I wasn’t told prior) - it cost £98. If I had known I was only getting a temporary filling and that said temporary filling would cost that much, I would’ve waited and paid a little more to get a proper one!Not only that, but now I can’t chew or close my jaw because - despite the dentist grinding it down multiple times - the filling is still too high. It felt like it might be so while I was lying on the chair but the moment I was out of the clinic and no longer talking, I could tell something was wrong. Then I tried having dinner and couldn’t chew. But they were already shut for the weekend. It turns out one’s bite isn’t the same when checked lying down as it is sitting/standing up!I don’t dare to think how much it’s going to cost to get it fixed nor when or if they will even be able to fix it. And I still have to get it removed and replaced with a permanent one, no doubt at full price. In the meantime I’ll have to live with it for God knows how long and the thought makes me want to cry. I was better off when I had no filling - the sensitivity was manageable, I could chew my food and rest my jaw properly and I wasn’t £98 out of pocket for something that will ultimately need to be replaced.I wish I could say I wasn’t deeply unhappy and disappointed but I am.And to add insult to injury, I didn’t get an email receipt despite specifically requesting one and being assured I would get one.

Sarah Wyatt

14:25 12 Mar 23

I was not looking forward to a molar extraction I had last week. I'd like to thank Marius and his assistant for making something I was dreading, a comfortable, reassuring, and quick process.

HonMing Cheng

18:36 08 Mar 23

Never had such a fantastic and Hands on professional explain so much to me about implants and suggestions for my dental requirements ,best experience I have had and the time and equipment and technology was the best ,that's why I will be going back to have all my future dental needs addressed Hampshire dentist ,fees and money I intend to spend on services in my opinion will be the best ,

Bethany Gower

15:36 08 Mar 23

Excellent. Pain free every time and lovely, friendly staff.

Andreea L.

09:44 02 Mar 23

The absolute best dental clinic around ! I can’t recommend them enough from the receptionists to the nurses and doctors. The best the best the best !! Always so friendly, welcoming and willing to help you regardless your situation.Thank you again !!

Helen Schumacher

09:09 02 Mar 23

I have been a patient at Hampshire Dentists for a number of years now. The reception team always make you feel so welcome and my treatments with Robin and Marius have always been exceptional. I have recently had Invisalign treatment to straighten my smile and am delighted with my results. I can’t recommend Hampshire Dentists enough. Even my children look forward to visiting the dentist!

Tracy

18:30 15 Feb 23

Fantastic service received by Dr Hanna and his team .he's an absolute perfectionist with the work he carries out ,and why would you want anything else .I'm over the moon with my results from implant surgery and all completley pain free .thanks to all the hampshire dentists team your customer service is outstanding.

Stine

11:25 07 Feb 23

I have never been to such a kind, helpful and knowledgeable dentistry before. Not only was it pain free and anxiety free, I learned about my teeth as well. We have a plan going forward and it’s safe to say I will be coming back! Marius is by far the best dentist I have every come across! What a gem!

Lucas

01:13 05 Feb 23

After my retainer broke down during my stay abroad in Southampton, I was quickly helped here. The next day I had an appointment and everything was repaired wonderfully. Everyone was super lovely. All this without pain even though I didn't say that I was a sensitive patient. Thank you so much for everything.Greetings from Germany, Lucas

Galina Plamadeala

14:01 26 Jan 23

Beth Harris

19:22 24 Jan 23

Brilliant dentist dental nurses and lovely reception girls . From the moment you walk in you are made to feel welcome.I had a fear of dentists. but the practice has made me have a trust in them ihave nothing but the highest praise for the whole practice and would recommend any one to go to them . My dentist Marius and his nurse are Amazing as are the rest of the practice.thank you from me beth

Jayne Alpin

10:09 18 Jan 23

Fantastic dentist never feel anxious always put you at ease

KATHRINE Noyce

16:21 17 Jan 23

Wow what a great DENTIST just had a bottom canine out never felt any pain whatsoever.I AM A 6ft 3” very stout fella who doesn’t like sitting in the dentist chair just like a lot of people out there.this experience was such a relaxed atmosphere and all the staff make you feel very comfortable.thanks again Dr Rob hanna 😁 YOU ARE A TRUE PROFESSIONAL mick I haven’t got a google account.. thanks again

Jenny R

09:40 17 Jan 23

I have used this dental practice twice.The first time was when I broke my removable retainer. I phoned up upset and in a panick. The lady I spoke with on the phone was lovely and reassured me they would sort me out. She could tell how worried I was and fit me in for the following day.I saw Joanna who was excellent; she listened to everything I said and did a great job. She also filled in two chipped teeth that I wanted filling and did such a professional job! My retainer was ready to collect very quickly and I felt like a film star when I walked out with my full teeth!The second time I used this practice was when my permanent retainer needed fixing. It was fitted at my orthodontist. The dentist I saw did a fantastic job, and put the glue on in a way that covered the wire but so it didn't get in the way of my bite, as it did previously.I find all the staff very pleasant, friendly and professional and i wouldn't hesitate to reccommend them!Thank you.

Daisy Atkinson

12:44 12 Jan 23

Amazing hygiene appointment from Mel & Miranda, so thorough and totally pain free. Wouldn’t go anywhere else!!

Mark Halford

18:48 11 Jan 23

I have had a very positive experience with Robin and his team. From the initial consultation through to the aftercare, following the procedure, I have found them to be first class. I would highly recommend.

Tom Ditchfield

10:03 11 Jan 23

Both Rob and Marius are very caring and highly skilled dentists. I like the way they freely share the work they do with you, the patient, and feel entirely comfortable sitting in their chairs.

James Lewis

13:06 09 Jan 23

I can't recommend Hampshire Dentists highly enough. Robin is a superstar. It's very reassuring to have such a capable dentist when you're sat in the chair. The dental nurses, hygienists and reception staff are all very friendy and professional. If you're looking for a new dentist, your search is over!

lighttheway

11:58 23 Dec 22

Just to share the best dentists ever! Welcoming, friendly, great customer service and any work they do for you then you can rest assured it will be amazing

mandy jacobs

15:20 16 Dec 22

Avoid, Avoid, Avoid. My daughter paid almost £1,000 for an agreed course of treatment, and was then told further payment (£550) and treatment was needed BEFORE the agreed course of treatment could begin. She was then then offered tooth whitening treatment free - which was already paid for in the £1,000 - to redress their negligence in not making clear that she would need other treatment done first, - which they then tried to add on to the final bill, meaning it wasn't free at all! When all trust and confidence in them was lost, and horrendous pain had been suffered due to using the free/not free? whitening treatment - which had to be abandoned - too soon after having fillings and still having an untreated cavity, they refused to give her a refund for outstanding and uncompleted treatment. Instead of doing the decent thing and giving her a refund, they instead referred her to a dental complaints service which it turns out only deals with treatment that has gone wrong, i.e you received a filling that subsequently fell out, which they were probably fully aware would be no help, so that was a waste of time. Also, they changed an appointment time without advising her, and tried saying they had emailed her about the change - which they absolutely hadn't - and then said they wouldn't charge her for missing the appointment "because it was nobody's fault"! (No apologies from them). If you're happy to pay £1,000 for 6 fillings, be misled about the order of treatment you need, have appointment times changed without your knowledge, be refused a refund for treatment you have not received or completed due to losing all faith in their service, be pummelled with requests to attend their practice after repeatedly advising them you would never visit their practice again, and pay them for treatment you won't receive, then this is the dentist for you! And if they wish to try and cover this up on here, I have a series of emails from them which I am happy to share which highlight a bulk of what I have said. Oh and they are also aware that my daughter has PTSD and that this has caused her extreme anxiety.In response to your response - your practice agreed to my acting on my daughter's behalf given that she has PTSD and avoids confrontational situations, so why are you still insisting that she should be the one reacting? There is no misunderstanding or complexity. Please don't play that card. Courtesy of your practice manager - "please accept my sincere apologies that your treatment plan, in terms of the order that treatments would need to be completed was not made clear to you .. we would always encourage any routine treatment to be completed prior to any cosmetic work like whitening as, if there are any cavities present in the mouth, this can cause the whitening process to be very sensitive and quite painful however I do believe that this was not explained to you clearly enough during your clinical assessment". This came AFTER she had paid you £955.00. You then wanted another £575.00. You created a catch 22 situation. You couldn't begin the treatment she had paid you for, until she agreed to pay you more! I have pages of emails from you. I can do this all day. You acted unethically and now owe her money which you refused to repay. I also have the email in which she is advised that the whitening treatment is free given your major error, and then later add it on to the final bill. Why don't you just accept accountability?

Paul Bennett

08:58 09 Dec 22

Outstanding service all members of staff really professional and friendly, take time to full understand your problem and find solutions and further suggest improvements over and above my expectations. I would recommend to everyone. You won’t be dissapointed

Lorraine Easton

13:26 05 Dec 22

I have recently visited Hampshire dentists and couldn't be happier with the service in which I received. From the moment I walked into the reception I was made to feel totally welcome by the super friendly staff. I was booked in for a hygienist appointment as I had some stains i wanted to be removed. The whole service was so professional and I was taken through every step of the process so I was clear what was going on. I left with my teeth looking and feeling so much more clean!! Whilst at my appointment I asked about a filling that I wanted to be replaced from a silver one to a white one, I felt really confident to book in again so booked in for the following month to have the filling replaced. I am so glad I did!! The difference it has made to my smile and confidence is amazing!! Again the service and professionalism was second to none. I am so over the moon with both services provided that I have booked back in for more appointments. Highly recommended Hampshire dentists 🙂

Yvonne Jamieson

15:15 02 Dec 22

I was impressed and pleased with the professional service and care given by Emma who did a white filling. She was very thorough and did an excellent job and am totally satisfied with the treatment. The staff were friendly and I would definitely use Hampshire dentist again.

Sarah Mills

09:56 29 Nov 22

Amazing dentist, superb with nervous patients, nurse Barbara is expert at putting you at ease.And considering they are private, they are super reasonably priced!

Dave Wright

15:51 24 Nov 22

Adam Corr

01:57 07 Nov 22

Fantastic service start to finish. The team is fantastic and make you feel so welcoming and are very professional especially Mel, Miranda, Natalie and Shannah. I will be recommending your services to my friends.Definitely recommend the whitening service.

Sarah Wyatt

16:54 03 Nov 22

I came to Hampshire Dentists as a nervous patient with bad previous experiences. Marius and the team were very gentle and explained the work well and I have finally got my teeth sorted. Would recommend them to anyone. You do get what you pay for and they are not cheap but very much worth it.

Jean oxley

08:04 12 Oct 22

The Hampshire Dentists are a friendly, welcoming team. I have lost all my fear of “going to the dentist” after many years of painful dentistry elsewhere, my experience of being treated by Robin and Marius and his hygienists has given me confidence of having gentle pain free dental care. I have been going to this practice for seven years and I’m never anxious about another visit to these very professional experts who have looked after my teeth so well.

Nathan Frogley

22:09 15 Sep 22

I don't often write reviews, however as a dentist was up there with one of my top fears, I am so pleased that this is no longer the case with the help of the Hampshire Dentists team.Where do I start? From my initial enquiry to my next day call back dealt with by Tracey, I instantly felt at ease. The reception team were very friendly and accomodating and full of smiles.Whilst I sat waiting for my first dental visit in over 10 years, the smallest of touches like the ambience of music for distraction and the personal welcome from Beccy who I believe is the Practice Manager continued to ease my nerves.I was welcomed by Robin and his nurse and had a full dental health check. He was very gentle with his approach and it was actually a very comfortable experience. I received a full breakdown & explanation (which was super thorough) of my dental health, followed by a full treatment plan and clear costings.Robin ensured that I understood the clinical 'jargon'.To cut it short, I can't wait to return so I can smile again, with confidence!Thank you team.

Kathleen T

15:42 15 Sep 22

I was very nervous before this appointment. My daughter doesn’t like new places, being touched, loud noises and we had to fix her 🦷And what an amazing surprise it was!She laid down on me on big blue chair. Dentist did check up and explained to her everything. We’ve already practiced at home opening her mouth so she was ok with this. Emma hold the hand mirror for her so she could see everything in it. I covered her ears with my hands. Dr Marius did his magic with talking and drilling. Than a little bit of air blow and filling was in! My daughter was fascinated by the whole visit! When we left she said ‘Mummy I have the best Dentist ever! Can I have another hole! Please’. Well, the answer was NO but surely many more check-ups to come!!!Thank you so much Hampshire Dentists team!!!

Michael Woolford

08:52 09 Aug 22

The people here are absolutely amazing. I needed an emergency appointment to resolve an infection in my lower jawline and they were able to fit me in the same day despite me coming from another county. The orthodontist was clear and sensitive about the pain I was in and they issued anti-biotics to help start the resolution to the problem.

Jean Morey

14:23 27 Jul 22

Hampshire Dentists are fabulous! The receptionists are warm and friendly and immediately put me at ease. Rob is brilliant, did a great job on replacing my bridge and it was pain free. He’s a perfectionist, so I knew I would be happy with my new smile x Great Work Hampshire Dentist x a huge Thank you x

Carole Smith

12:55 26 Jul 22

Excellent service, very friendly dentist and staff, Highly recommend. Had an implant fitted with no pain.

Hannah Dover

19:26 18 Jul 22

The team at Hampshire Dentists are the best in the business! Last week I had a hygiene appointment along with an air polish and from entering to leaving the practice I was pleasantly greeted, well informed and the treatment was fantastic! Highly recommend and I look forward to my next visit, thank you.

Lily

07:52 12 Jul 22

Honestly such a lovely team, from reception to the consultation. Would give ten stars if I could. Thank you!

Imogen Clarke

11:27 05 Jul 22

Marius has the best chair manner of any dentist I’ve seen. He is thorough and explained what he was doing but didn’t force any services, products or treatments. Would highly recommend

Joe Gower

13:34 04 Jul 22

I cannot speak highly enough of Robin Hannah and his team, he prides himself on Pain Free Dentistry and that is certainly what you get, he is kind calm, talks through what is happening, and as i said absolutely no pain!!I would not have any other dentist practice work on my teeth or my familys teeth, we are all so happy with Hampshire Dentist.Julie Luke Joe and Bethany.

martinsanger1000

10:56 10 Jun 22

Just had my hygiene visit with the GBT airflow , it was amazing, I am the worst person for pain and there none, literally nothing It actually felt and tasted nice . Thanks Mel and Miranda …. You are my new favourite people 🥰😁🦷

Andrew

15:41 01 Jun 22

Dr Robin has been my dentist for years now. He’s the best dentist I’ve been to. Always listens, and has a kind and gentle approach to dentistry. Been to some butchers in the past! I am currently having orthodontics and have just had an implant placed, which i was a bit nervous about having done, but Rob put me at ease. I can highly recommend Dr Robin and all of the team. It feels like coming to see friends rather than the dentist.

FATAL BEAR

13:13 06 May 22

What a incredible place helped me with a hole in my tooth was pain free by Marius also Nicky and the whole staff were lovely

Judy Fadda

12:16 27 Apr 22

Rude and Worse experience with the Receptionist!

KitKat Magic

20:01 26 Apr 22

My son knocked part of his front tooth off and was a bit worried about having it stuck back on - Rob explained the process to him and what each instrument did before he got in the chair so he was so much more relaxed when it was being done. Rob chatted to him throughout and was very patient and kind. Would recommend to anyone!

Uni-Vee Gecco

16:03 20 Apr 22

I am thrilled with my stunning new smile courtesy of Dr Robin Hanna and his amazing team. Dr Hanna fitted 8 crowns and two veneers to correct the sub-standard upper-teeth veneer job done elsewhere. He first showed me the various smile options that I could go for and once I explained my preferences he meticulously stuck to my choices and did everything to create my dream smile. He took photos and scans to assist his lab team and did amazing pain-free prep job for my new teeth. Once I had the temporaries fitted, he patiently made the tiniest adjustments and tweaks needed to enhance my smile. Dr Hanna is a very patient, caring and dedicated professional with an unparalleled work ethic. He gave me his full attention and by clearly explaining every stage of the process as we went along, dispelled my fears of undertaking such a major cosmetic job, especially after my previous negative experience. He was truly supportive and dedicated to create the shape of the teeth and the smile-line that I asked for. I'm impressed with how natural and beautiful my teeth now look. The best dental experience I’ve ever had – Dr Hanna, his assistant Barbs and the reception team made me feel like I was their only patient! Thank you

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For pain free* dentistry on Southampton High Street
call Hampshire Dentists today on 02380 335 155

For pain free* dentistry on Southampton High Street
call Hampshire Dentists today on 02380 335 155

We realise that investing in your smile can be a significant financial commitment. We do our best to be as flexible as we can and offer various options to spread the cost.

Our patients share their experiences on Google

Helping to transform Southampton smiles

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Opening Times

How to find us

Hampshire Dentists - 169a High Street, Southampton, S014 2BY

How to find the practice

Hampshire Dentists Southampton

Opening Times

Thank you for visiting Hampshire Dentists in Southampton

For pain free* dentistry on Southampton High Street call Hampshire Dentists today on 02380 335 155

For pain free* dentistry on Southampton High Street call Hampshire Dentists today on 02380 335 155

We realise that investing in your smile can be a significant financial commitment. We do our best to be as flexible as we can and offer various options to spread the cost.

Our patients share their experiences on Google

Helping to transform Southampton smiles

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Transforming Your Smile

Opening Times

How to find us

Hampshire Dentists - 169a High Street, Southampton, S014 2BY

How to find the practice

Hampshire Dentists Southampton

Opening Times

Thank you for visiting Hampshire Dentists in Southampton

For pain free* dentistry on Southampton High Street
call Hampshire Dentists today on 02380 335 155

For pain free* dentistry on Southampton High Street
call Hampshire Dentists today on 02380 335 155